Giordano Wines
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If I could give them 'NO STARS' I…
If I could give them 'NO STARS' I would. I placed an order on 30th October and my card was charged 1st November despite them stating in their T's & C's that they do not take the cash until goods are delivered. I heard nothing for almost a week so I called the help line and was told by a very rude man that I must wait 10-14 days. The following day I got an email saying that the items I had ordered were out of stock and asking me to order something else. I decided not to do this and called them to request a refund which they said they would organize but that would also take 10-14 days. After a further week I emailed Amazon - I had paid for this through Amazon Pay and the following day I had a reply saying that they had authorized my refund, it turns out that Giordano Wines had made no attempt to give me my cash back. In a couple of days my card was refunded but Giordano had my money for 20 days and in that time I had emailed a few times and called the 'help line'! twice and got no help other than to be told to wait. Take a look at their terms and conditions before you place an order with these people and don't believe a word of it. If I hadn't contacted Amazon I would probably still be waiting for my refund. More They say in their reply that they authorized the refund on 5th November. As I did not get the email informing me that they could not supply my order till 6th and telephoned on 7th to request a refund they must have a crystal ball! I got an email on 18th saying that they had requested the refund, the same day that Amazon told me, it was credited to my card on 21st. They don't tell the truth.