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I did have problems with the app which…
I did have problems with the app which didn't seem to support the scanner. I emailed support, but because it was 7.30pm I assumed I would hear nothing until the following day, so I panicked and booked a walk in appointment locally (at a cost of £79!). I need not have worried, I had a response, did the test at 10.45pm and my certificate within minutes. Any problems contact support, don't panic like this donut!