Consumer

Apr 14, 2020

Honor the full refund provision in your contract.

I'm in the same situation, a cancelled trip to Germany, $9518 paid and told I will only get back $8222. High School senior (w/parent) who doesn't want to go next year and I have no use for vouchers. They talk like they are doing us some favor by giving partial refunds. Their contracts says if they cancel a full refund will be made within 45 days. They can whin about their costs. I doubt they have to prepay trip expenses and if they aren't getting airlines refunds then that is poor negotiating on their part. I doubt seriously they paid the entrance fees for attractions or for food in advance,and I know they haven't registered us with or paid CISI for the insurance which was $270 per person. The Today show this morning had its Money segment on Convit-19 scams. The most complaints received by the FTC are on spring break/vacation tours. They said they want to hear from us. ACIS- you cannot make up another refund policy that suits you now. You need to abide by the terms of your existing policy and give everybody a full refund. You are not conducting your business in the spirit of this country as it copes with this virus situation. Your expenses are your cost of doing business. American companies and people are showing their true colors. Some insurance companies are refunding premiums, medical and essential employees are risking their lives going to work everyday. You are not conducting your business in the spirit of this country if you are profiting off of students and their families by pocketing their money.