Centauro Rent a Car
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Worst experience ever
Worst experience ever, I made the reservation of car and payment almost rwo months before trip, pickup location Bergamo airport. We landed a few minutes later so we missed our pick-up time for about 2-3 minutes and that was 11pm and maybe 5 min. Before I saw that we will be late few minutes I started calling the rental agency number since 7 pm and nobody was answering. When we been on the parking at 11pm with a small baby and thay could know that we are with a baby because we asked for baby car seat I called for the 100 time the contact and put the numbers like I had the accident and only thet somebody picked the phone then was already 11:25 and the guy on the phone was very rude and unhelpful didn't show any simpathy that we are with a baby on the airport on foreign country only hos answer was the working ours are past I offered to pay extra even that didn't helped to give us the car that we already payed even if they have as an option dor extra fee to pickup car after working hours. Very bad way of doing busines because they didn't once tried to contact me to see are we arriving and in what time. Very bad agency