Landmark Stores
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All they care about is your money and…
Bad customer service and not providing refund when required to do so After having received a pair of expensive boots as a christmas gift (which were purchased the end of October) they were unfortunately too small. Bearing in mind the country went into lockdown and shops were closed i emailed the company to be told I could return up to two weeks after they opened on the 12th April. When my husband purchased these boots they wrote in the diary I could return up until mid February for a full refund (however the store was closed)! I attended the Broadway store to return boots and was told they didn't have the size i required in stock and I couldn't receive a refund as they were bought in October! Although the note in the diary said mid February and although the store had indeed been closed. I argued the point with the manager of the store and she was not only uncooperative but would not refund the purchase money. I therefore had to walk away with a vouhcer for the sum and no purchase. I find it disgusting that although all requirements were met and due to no fault of my own but because of store closure i could not have a refund of my money. It seems all they care about is keeping your money in their store and providing poor customer service. I am shocked at such bad customer service and will ensure that my review is passed on to many friends and colleagues who shop in this store in particular