LI
LifeStance Health
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Therapist - AWESOME - Billing - SUCKS
I have spent countless hours attempting to contact the billing department. I have no co-pay for mental healthcare, but LifeStance has charged me three times, automatically deducting what they claim as a co-pay from my FSA. I have attempted to go into the patient portal to remove my FSA card, but they have made that impossible. I was so confident that I did not have a co-pay that I contacted my health insurance company, who confirmed. LifeStance is in-network for me, meaning they agree to accept the payment they receive from my health insurance without a co-pay. Did everyone in the billing department quit?