Arden BMW Tunbridge Wells
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Absolutely outraged that can be treated…
Absolutely outraged that can be treated how have. I went to buy a car on Friday the 15th of March with my Father and even my dog lilly. Asked about payment options with finance or potentially paying in cash. The sales representative said car still needs preparation. However he will notify myself when it's ready. He even used the words I can see you both want the car. Talking about paying outright and finance is enough to know want the car. I stated I want it and so did my father to the sales representative. He said the car needed preparation. However he would keep me in touch via phone call. Given me his business card to. How can any company be aloud to conduct themselves this way. All during this time the sales representative is running over to the workshop and confirming when completion is possible. We are talking about golf and looking at mini boot size and saying how much want. I have emails to state from the Saturday following on from the Friday. Instructing it would be ready for Monday. I the get a email saying another customer has got this. So not only was it not a call as promised via the sales representative. I then have this information delivered over email. Clearly demonstrating Mickey mouse and lack of professionalism. Upon leaving that Friday we both shake hands and I am soon looking to be buying my first mini. Another insult to the above which I forgot to initially say. Please avoid at all costs. It is unprofessional and not the levels that should be expected with a company of BMW statue.