TokyoTreat
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Shipping Issues and Delaying Tactics
Started a three month subscription early January 2023, but I cannot comment on the content, as the boxes never arrived. On shipping: paying extra for express shipping is pointless, as they are sent out with regular (registered) mail, an not an express shipping method. On customer care: they are very polite, but don't resolve anything and don't answer questions. I would describe it as delaying tactics, with the hope that (in this case) shipping issues resolve themselves and that I ignore the fact that I was ripped off on shipping. In my case, shipping hasn't resolved itself and I'm left empty handed. EDIT: The first box was reshipped (after 2 months) due to issues with the shipping method they used. This time with DHL Express, which made it to my country in a few days. The second box eventually arrived, with over a month in transit. Still waiting for my last box. Added 1 star as the box contents are good and for actually reshipping, but not more as they repeatedly lied about the shipping method. EDIT2: Last box arrived after 2 months, customer care was unhelpful, provided incorrect information and no longer replied. I guess it's hit or miss, back to 1 star.