Porter Airlines
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Canada Day Disaster
We were suppose to fly Porter last night from Toronto to Montreal to catch a flight from Montreal to Qatar to Bali. But there was an hour delay due to weather in Montreal. Porter never staffed appropriately, had no redundancy in place nor authorized the appropriate overtime or planned based on weather. They in fact had overbooked and been asking for 6 volunteers to take a latter flight. They said it was weather induced. so with this new revision from Montreal (1hr) flight crew walked out on us. Our flight to Montreal therefore got cancelled. We never made it to our connecting flights. They said they will work with interline and rebook all of our flights for us all (30 passengers now) stranded within 15 min. 6pm turned to now 9pm with no updates. Then they kicked us out of the lounge saying there was a security breach. Told to receive updates from front desk staff. Front desk was empty. Cleaners told us they left hours ago. At 11 we were kicked out of airport entirely as Toronto Island airport closes at 11. No updates. No communication. No emails. The notification update that was posted on our Porter website under our reservation had rebooked us to leave Qatar to Bali on July 3rd. But we are to leave Toronto to Montreal on July 4th. How is that even possible?. We are 3 families with children. We have been slowly planning this trip over 6 months. We had booked things which are non refundable. Our stays are no longer refundable. We have been so excited for this trip for so long. We took Uber XL to and then back home for no reason. We called Porter. Who had no updates. The asked us to call the nxt day. Absolutely frustrating. Will never ever fly with Porter.