Pure Electric UK
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My experience with this company has been horrible
My experience with this company has been the worst possible from the get-go. From the beginning, their handling of my issue was slow and inadequate. Appalling customer service. I placed an order on November 20th 2024, and tried to cancel the same day (my bad for only realizing these are illegal in public spaces after ordering it), their customer service advised that I'd have to accept the order and only then the issue would be dealt with. After poor management of the issue from their side, eventually, on the 9th of December, the return was received by Pure. I have had ZERO acknowledgment or responses from them since. I have not received any refund for the product. I have attempted to contact them on multiple occasions inquiring about this issue, I have had ZERO responses. It has been over a month since they received the return.