Carbide 3D
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Poor QC, Bad Electrical Design, Terrible Support
I purchased my machine on 1/18/25, it was delivered on 1/27/2025. Since that day I have had maybe 3 days of use out of the machine. -On delivery, the router ordered with the machine did not include the collets or collet nuts, so I was completely dead in the water until 1/31/2025 when the new part arrived. Also requested spare limit switch as mine had come damaged in shipping. -Went to go start my first job - the bit setter was not responsive in Carbide Motion. Turns out, the small extension for the bit setter was wired incorrectly from the factory. I rigged myself a fix for that issue on Monday the 3rd after the issue was verified and I received the correct wiring orientation from Carbide. limit switch did not arrive with new collets. 2/5/2025 replacement extension for the bitsetter and replacement limit switch finally arrive 2/6/2025 I managed a single cut before the main controller failed (limit switch stuck in CLOSED position). Spent days fighting with support to get replacement part sent, as they were trying to force me into a video call to prove to them the issue. Not acceptable. I run a workshop, not an office. There is no internet or cell reception in this shop. It is not physically possible. I also work full time during their operating hours. In combination, absolutely not happening. 2/10/2025, I finally receive my replacement controller. I have a single day of use out of the machine on Monday 2/17, where there are no issues with the maching, huzzah! 2/18/2025, main controller fails yet again. I am yet again requested to do a video call, which I refuse, because I AM UNABLE. My machine is currently inoperable. I have had the use of my machine for maybe 5% of the time I’ve owned it. QC is absolutely bottom shelf. I have had to fight with support to believe their own FAQ page, and to actually read my messages about their own descriptions of the faults provided in their own documentation. Every package sent to me was sent as slowly and cheaply as possible. I cannot in good conscience recommend this machine to ANYONE let alone a newcomer to this industry. I will be moving on to literally any other manufacturer.