Economy Energy
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DO NOT DEAL WITH THIS COMPANY!!!!
Would give no stars if that were a choice. We bitterly regret signing up with EE. They have increased our DD way over the amount of electricity we consume; we cannot check anything on our account because we haven't had a statement since MAY 2018!!!! We're on the wrong tariff; we've been promised many times this will be corrected but without any action being taken. Emailed Complaints - 3+ weeks later still no response (despite claiming they respond within 10 working days); phoned the only published number today - can't be put through to Complaints as there is no contact number!! We have fears about ever getting a resolution to our complaint, having read the numerous reports about this company's appalling record. At best this is a terribly inefficient company - at worst ....?? Stashing the money owed to so many customers must be making this company a lot of ££££££s. We will be following advice given by other reviewers and taking this to the small-claims court. 27th November: Finally had a response from Complaints Dept. They've checked my account and it is £863 in credit!!!!!! Niamh has promised we are now on the correct (single) tariff and she will email a reviewed proposed direct debit "within the week" and arrange a refund. However..... the refund will take 10 to 15 working days and no interest will be paid ?! Apparently EE "do not get any interest" from holding our money over 6 months - ???? We wait to see whether their promises are kept.