UIN Footwear
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Their Customer Service is Terrible
Their shoes are great. Their customer service is condescending and unhelpful. I ordered a size 9 in one shoe, and I received a 9 1/2. When I asked for a refund or an exchange, I was provided with a useless sizing chart indicating that because my shoes were coming from Japan, EU sizes applied, and--according to their charts--there is no 9 in EU sizing. Can't get a refund for the shoes because I lost the tracking number, although I paid for them AND sent them back. Another pair I ordered were the wrong size (my fault), and I lost my money on those as well due to said tracking number issue. So I'm out over $200, and I don't have any shoes to show for it. Worst customer service/return policy I have ever dealt with. I will never buy from this company again.