Travelocity
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Don't even bother booking on Travelocity- waste of time and money…
I booked 6 flights using Travelocity in March 2022 and have used Travelocity for most of my airfare and car rentals for many years. 8 days ago I received some text messages saying that the flights to one of the destinations has been cancelled and I had 24 hours to contact Travelocity to book new flights or to cancel with $0 fees. I called right away and was told that I could not choose a new flight and was given 2 very bad options that did not work for me. Agent said that if I want to change the day or choose a different flight, it would cost $211 per person and we had 4 people booked. They said American Airlines would not let me choose my flights or change days. I even purchased cancellation insurance through Travelocity when I purchased and was told I could not even cancel the flight because it was nonrefundable. I was on phone for about 3 hours until I was fed up and then called American Airlines. Within 5 minutes, I was told I could choose a flight and change the days with $0 fees, according to their policy. AND the flights were cheaper than what I paid on Travelocity, but was told I would have to ask Travelocity for a refund for the cheaper flights. I called back Travelocity and spoke to a supervisor to file a complaint and asked to refund my cancellation insurance since it was useless. Supervisor told me they would listen to the recording of the call and get back to me within 24 hours. No call back. So I called back and they told me a supervisor would call me back within 72 hours. No call back. 8 days later I spent 1 hour again on the phone, no supervisor was available and they couldn't "find" the recording of my phone call. They said someone would call me back. I am not holding my breath and I will NEVER EVER use Travelocity again. BOoking directly with the airline was cheaper and way more convenient. Why would I use Travelocity- complete waste of time and money.