Browns Restaurants
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5* Disaster - avoid
Xmas dinner booked for 15:30 in Sheffield. At 16:45 we were seated. At 17:45 starters arrived. Poor waiting staff in tears, customers in uproar, manager no idea what was happening or how long to food. Appalling communication, no one had any control or concept of what was happening. Absolute disaster. Never again. 17:55 and no sign of mains never mind anything else. Update: having spoken to the General Manager accepted a full refund but never finished the food. After 4 hours we had had enough. Also important to add that the waiting staff were great. Some of them were in tears which is totally unacceptable and totally the responsibility of Browns. None of these [probably poorly paid] staff should be getting into such a state that they are in tears. And most customers were being very patient so it’s not that customers were screaming at staff by any means but they were just run ragged by a badly managed situation.