Affinity Water
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Taking care of anyone but the customer !
Incompetent - always excuses, poor service from top to bottom. a few good people i have had to deal with but the company is let down by systemic issues - fragmented process, passing the buck, no actual accountability. endless excuses, a CRM system which apparently only hold data for a year conveniently! and i could go on! ... my problems started with meter install at their request in early 2021 which i had no objection to. Fiasco over confirming works and then no shows!!!! When they do turn up they'd dig up driveway, one team digs, another installs, another fills , blaming contractors fault ....this didnt all just happen in harmony... missing planned appointments to complete these works, wasting my time... dragging install on over weeks, phone calls to chase ...costs incurred for having to move my cars to paid car parks as I needed to keep driveway clear... i live in town centre no free on street parking then... When the meter was installed advised I had 2 years to switch to metered tariff IF I chose ... update 1 we consuming water like a 8 person household, update 2 we are consuming water as a 2 person household based on low winter / early spring months ! ... a few weeks later end of June 2022 receive letter we are gonna switch you, save you money ! I called call center and also went on website to confirm didnt want to be switched now, explained it's not about the money! I gave them specific instructions i didnt have enough data they only had data for months where usage is low... they still went ahead and switched me! Why cant a company provide a decent reasonable service.... is that too much to ask for ? prior to meter install had no issues, maybe I was paying more ! but it was WORTH it for not having to deal with Affinity water other than pay a bill! ... it would be useful if one day a CEO or a director of a company like Affinity Water understood what customer service means...i dont need texts to rate individuals , or experiences .... Im sure their deinition of Customer Service means I should have to keep calling them , I should need to go through 'security' or explain everything to every individual i speak to ... and still not get a service and be happy to be disappointed, let down and lied to .....When you agree to do something it would be useful Affinity water if you could do what was agreed. I can only dream. 'Affinity' taking care of their water and their shareholders... definitely not the customer.