MA
Malmaison Hotels
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Stay elsewhere - don’t prioritise customers
We booked a room on Thursday at 18.00 at your Newcastle hotel. I made an error when booking - should have booked for the Saturday but it went through for the same night. I realised the next day when I got a message asking how our stay was (we obviously hadn’t stayed thinking booking was for Saturday). I asked if we could have a discount for the Saturday, but hotel refused, saying we would have to pay full price. I would understand if hotel was full, but I know it wasn’t. Won’t be going again.