Jessica Miller

Mar 8, 2026

Good platform, customer support response time could be faster

We had a billing discrepancy on a Tuesday afternoon — minor, maybe $14 — and it took about 18 hours to get a response from merchant support. The ledger made it easy to prove the issue was real, and they resolved it correctly, but for a restaurant operating on thin margins and tight cash flow, same-day resolution would mean a lot. Everything else about the platform is solid.