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Best

Best

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2
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3.0
3 out of 5 stars
Average rating

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5 out of 5 stars

The business stopped crediting rewards…

The business stopped crediting rewards points and it avoids giving an explanation concerning the issue. They owe 3-4 recent survey credits. I'm not fond of the way how they managed this. Update: The support team has contacted me and demonstrated a decent handling culture to resolve the issue. I believe that the temporary technical issue is going to be resolved. Further update: the team said my point would be credited in 48 hours but that hasn't happened. I tried to reach out to the business but it took me to the voicemail. Eventually, the business resolved the issue. they had seemingly a technical issue. Thank you very much! Thank you very much!

LOT Polish Airlines logo

LOT Polish Airlines

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1 out of 5 stars

I’ve just completed my second…

I’ve just completed my second experience with the airline. There was a long delay with a short haul flight and I’ve just got the second same ordeal for the same route. The airline is unprofessional and lacks proper organisational skills. They don’t meet the Star Alliance’s standards with all due respect. I tried them with flight connections and their non-proficient service cuts the opportunity to access the business lounge as they kill the time with horrendous delays. The flight delays, the airport bus delays in the airport. The cabin crew articulates about service issues in a low moral habit and you feel that this is low end people with regressive culture. In sum, I would say it’s disgusting. I still have one return flight with them but then never ever will even consider their service again. Creepy and dishonest.