Payoneer
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Urgent: Unjustified Account Closure (ID: 27414913)
To the Payoneer Executive Escalation Team, I am filing this complaint to request an urgent manual review of my account closure (Customer ID: 27414913, Reference: 260928-001873). My account was unjustly closed due to what appears to be a false positive in your automated risk system. I am an online course instructor (Udemy) and digital contributor (Shutterstock, Adobe Stock) based in Ukraine. Payoneer is my sole channel for receiving legitimate earnings. Due to severe, ongoing damage to the energy and internet infrastructure in my region, I purchased a Starlink satellite internet kit using my Payoneer card. This equipment is strictly necessary to maintain internet access so I can continue working, uploading large files, and communicating with my students. I acted entirely in good faith. Before making this purchase on September 30, 2026, I explicitly called Payoneer phone support. I informed the representative of my intention to buy a Starlink terminal with my card and asked if it was permitted. I was not warned that this transaction was prohibited or could lead to an account closure. Had I been informed, I would not have used the Payoneer card. Shortly after the transaction, my account was blocked without explanation. I am now cut off from my income during wartime. I respectfully request: A manual review of the closure decision and reinstatement of my account. A review of the phone call recording from September 30, which proves I sought prior approval and was given no warning. If reinstatement is impossible, confirmation that I may open a new account to continue receiving my Udemy payouts, now that I am aware of this specific system restriction. Thank you for your fair and humane review of this case. Yurii Bobyr Customer ID: 27414913