TUI Cruises
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Misinformation relating to a Christmas…
Misinformation relating to a Christmas river cruise on the Rhine 28th November 2024. What was advertised at 2 of the 5 destinations either did not exist in terms of Christmas markets or the general German Christmas experience. We expressed our dissatisfaction on board to no avail and subsequently in writing but it has been rejected. Both ports have been removed from all advertised future Christmas cruises. Tui are in breach of their own contract Satisfaction Promise that says " love it or your money back". I am now commencing Court action due to their failure to properly address the matter and escalate to a Senior manager of Director. The Skyla was excellent in terms of crew and food but after cruise service is diabolical.