So Energy
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My query was handled well but…
Although my query was handled well and to my satisfaction, the initial need for any communication from and to SO Energy was totally unnecessary! If anyone in their administration department took time to read any of my replies to their emails, requesting information about my gas usage, then there wouldn't be any wasted emails, photo's and phone calls at all. Because my property has no Gas Appliances installed, SO Energy seem to find it difficult to understand that my Gas Meter reading doesn't change from month to month; They even made arrangements for the Meter to be changed which again prompted a phone call from me to explain, once more, that there is nothing wrong with the Meter!