Leep Utilities
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A lesson in interactions
So I made a call to leep utilities today, a little confused ad to why they wanted an actual reading as we have a direct debit set up. Caitlyn answered the phone calm polite incredibly understanding and totally professional. She explained the reason was to make sure you are not paying to much or to little. Very friendly wuth a great sence of humour. We went through the bill and it turned out thst we were paying a little more than necessary. Oh how they have grown from my earlier interactions with them. You take constructive criticism on board and make improvements, and wow it so reflects on people like Caitlyn. Criticism has to be followed with admiration when it's due...well done Hanif H