Ticketmaster
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Face-Value Exchange Program Issues
I bought 4 tickets in October (the initial release) and needed to sell 2 of them. I waited to utilize the Ticketmaster Face-Value Exchange Program (which I was told to do) which opened about two weeks before the show. However, a few days before the event, Ticketmaster released "limited tickets" that they had held back. These were multiple rows of seats, including some in front and behind where my re-listed seats were. However, the price was significantly cheaper! I paid $918/ticket (Section 102W, row 20) and so these were listed at that price through the exchange. The seats Ticketmaster released were listed at around $500. This obviously had a significant impact on my tickets not selling! Why would someone pay $400 more for a similar seat? In the future, this Face-Value Exchange Program should be opened up much further ahead of the show date to give people enough time to try to sell their (super over-priced) tickets. Also, the "limited tickets" you release before the show should be the same price as the original ones. Your tickets are not cheap and people spend A LOT of money on these. Things need to be changed.