Economy Energy
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Try working there.
Firstly, I'm very sorry to hear of everyone's bad experiences regarding this crooked, crony company. I used to work at Economy Energy in their customer services department, and can assure each and every dissatisfied former or current customer that the bad experiences you have are instigated from the top down. The long waiting times, the inability to refund customers, the investigations by ofgem, all of them, have been directed by the upper echelons of power to trickle down. The one decent member of staff in a position of power has been sadly blinded and silenced by a massive pay packet. I was going to name that member of staff, but, to be honest, I feel like it's worth far more the public actually hearing what I have to say about this broken operation that my own review getting reported. The managers bully and harass members of staff, there's a culture of excessive workloads, minimal support, terrible hours and also being made to feel like nothing are the norm. Unfortunately, the good members of staff are treated very badly, so please don't blame them, it really is the useless people making the decisions that do you all harm. Jump ship whilst you can, worst 2 months of my life before I was bullied out by the disgusting and horrible managers.