customer

Nov 22, 2023

Don’t do business with this company

We were purchasing a single garage and took the vendors estate agents recommendation to use CDPL. We were told that they operated entirely online and that we would be sent a link to a portal where we could download and update the relevant documentation. We were constantly told that a link had been issued, despite me sending emails reporting that we had not received a link. Eventually I asked for a complaint form. This resulted in a call from their admin team to tell me that their system does not recognise iCloud email addresses. So if you have an iPhone you are going to struggle. It took five months to complete the purchase. There was no proactive action taken by CDPL. I had to chase every action. The final bill was higher than the cost of buying my home, thankfully with a different company. In summary we paid for a bespoke service and received a pretty basic and poorly advised one. We even had to correct them when they tried to charge us for notifying HMRC, when this was not needed. AVOID AVOID AVOID