Thomas Cook Airlines
View company profile →
DO NOT USE THEM!!
DO NOT USE THEM!! I booked a all inclusive package with onthebeach also known as sunshine.co.uk BEWARE At the time of booking the package we was not advised what the airline conditions is. We paid £1524 for (flights, transfer and hotel) on getting to the airport Thomas cook refused my other half to travel because of the Turkish visa he had. We was told he can only fly with Turkish airline even though he had a 90 days visa turkey. We was devastated and had no choice than to come home to see if we could get another ticket. This wasn't planned so we was pained buying another ticket. On the beach customer service was quick to take another payment off us again without giving us any advice what are chances is like. My other half went with turkish airline and we went with tui as Thomas cook couldnt find an early flight bearing in mind i was going to fly with an infant all alone.We missed 2 days out of a 7 day trip. My other half had to go on a different airline and this tore us apartment. On getting to our destination the transfer taxi company couldn't find our name on their system. We had to pay £50 from the airport to the hotel. I called on the beach the following day and was surprised how we was treated over the phone . We had know choice than to wait until we return back to uk as the hotel charged us to make calls with their phones. Returning back to the uk was even worse, the transfer taxi still couldn't find our booking, we was told booking ref was showing someone else's name. Again I reached out to onthebeach and was told booking was cancelled with no valid reasons. We had to pay another £50 to get to the airport. Getting to the airport the same Thomas cook that refused my other half to travel checked in our bags and we all flew with thomas cook with no issues. Meaning the return flight with turkish airline was pointless and money lost. Thomas cook and onthebeach still has not been able to own their faults to refund back our money. DO NOT USE THEM!!