Brightside Health
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Suspect billing and greedy policies
The customer service is appalling. Over a year and a half ago I had to settle my balance and paid it off in full. I was told everything was settled. Keep in mind I had to facilitate every one of these conversations as they are terrified of getting on the phone. Flash forward a year and a half later and I find they’ve tried to charge my credit card several times. I then call in and say what’s going on, my balance is settled and I’m no longer a member. The staff member confirmed that this was an error, a duplicate bill was sent and I had ZERO balance. I then asked for a call to confirm when this had been resolved. No call, no help, the next morning they try to charge my card again for over $300. I then call and can’t get thru. Leave a message and no call back. I then get an email saying oh we lost these invoices but found them a year later, my colleague was wrong you do owe money how do you want to pay. Disgraceful and greedy. This was supposed to be therapy and I’ve needed therapy because of it. I’m appalled with their treatment. Luckily my credit card has issued a stop payment as they too find this whole thing sketchy. Supposedly they’ll call me by tomorrow, based on the past, I’m not counting on it. Avoid this organization at ALL costs. UPDATE: 12/20 A senior staff member of the organization contacted me. The apologized for the situation and the way that it was handled. They’ve confirmed that I owe no money and apologized for all the mixed messages. I appreciate the call, it is unfortunate I had to waste so much energy and be curt to elicit a response. I would still not recommend this organization and I am grateful that someone took the time to make things right.