Tesco Bank
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Lost Credit Card
I called twice for the same subject, as I had first tried the online account. The first call was just to confirm if I stopped my credit card, found it, I could start it again. They confirmed I understood that correctly. The second call was to cancel my card properly as I could not / did not find it. Both calls were handled sympathetically & answers explained patiently when I asked a question. I have dealt with other Company Customer Service departments where they were abrupt and short. That is not Customer Service to me. If a person takes the time and energy to bother to call it is not because they have nothing better to do (in my view). Sympathetic and understanding will be greatly appreciated where abrupt and short will be aggravating. Once experiencing the negative, it often prevents me from dealing with that company again.