Suzy

Dec 2, 2023

Grand Park Lara Antalya

I stayed at the Grand Park Lara Hotel in Turkey from the 26th Nov to the 30th November 2023 My experience of the hotel was great but with a few small issues that I will comment on later in this review The hotel was perfect for my short stay, the room was immaculately clean, and was kept that way by the cleaners by the hotel throughout my stay. Towels changed everyday, bed made and tea, coffee, sugar and creamer given everyday The hotel facilities were perfect and kept very clean by the staff, pool area swept and cleaned every day sometimes on several occasions throughout the day The restaurant was amazing, fresh food every day, cooked fresh on view to all, excellent food I cannot say I bad word against the restaurant. Perfect choices and plenty of them There is just one thing I would think the hotel could improve on and that is customer service by some of the staff in the hotel, for example when serving drinks at the pool bar, actually speaking to the holiday makers and making eye contact is a must, but on a few occasions this was not done by the staff, as a solo traveller it made me feel uncomfortable goingng upto the bar and ordering a drink. The customer service I was given was terrible Also when walking around the hotel I tried on several occasions when walking past staff smiling and saying good morning or good evening with no response back just looked at. Again terrible inactivation with holiday makers. I understand working in a hotel that size with 5000 rooms can be stressful and hard work for staff but ignoring and no interaction with the holiday makers is very bad business for the hotel and their reviews. I felt I had to write this review because the hotel is amazing but apart from the staff issues I would give the hotel top ratings