Kent Tea and Coffee
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Poor customer service
I have been a loyal customer for over 10 years. The truth is that they provide absolutely the best teas I have ever tried. My issue is that I am not able to access my personal account for about 7 months. I changed the password and even created a new personal account which has the same problem. I can't login to any of my accounts and use up my loyalty points. I have sent several emails and asked for help but they just ignored me. I made a purchase as a guest last weekend and I didn't receive a confirmation email however the money was taken of my account immediately. Very poor customer service! I am considering to buy my teas somewhere else from now on.