Exede Internet
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Poor treatment to customers
So disappointed in their customer service. My mother/father are the ones who subscribed to exede internet and he is an older gentleman who was moving after a divorce so he had to cancel his service. Well, he did so on the phone... and that month he no longer had internet service. Skip to the beginning of the next month and WHATS THAT? Oh yeah, a new bill for what he had been paying monthly. Upset, he tried to find out what happened and called customer service. They told him he had to pay that monthly amount... so he did. By now, he's in his new house and guess what happens again, the next month, ANOTHER bill. Ridiculous. So I get on the phone and call to tell them he needs this cut off asap and I'm not paying this last bill. Oh no, they won't allow that, it has to be paid prior to a full cancellation. BUT DIDNT HE ALREADY DO THAT!?!? ugh. The lady was so rude and smug about everything - and I'm a very nice person and it takes a lot to make me angry. In the end, she's making us pay the 2 months of $72 each and on top of that he had to pay the $255 early termination fee because he has 17 months left in his contract. You guys, my parents have been using exede for 4 years .... they got a divorce.... it was in my mom's name and they told him he had to open a new account in order to keep the service. A new account means a whole new contract. Such BS. Oh and on top of that, he has to go back to his previous house - of which he no longer owns - to get the freaking satellite arm off of the satellite on the roof or he'll have to pay another $300. Absolutely ridiculous treatment of an elderly person who has been a loyal customer for the last 4 years. I will never ever ever recommend exede and I feel bad for those out there where this is your only option.