First Home Improvements
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Be careful - really dishonest sales tactics
I cannot comment on the positive reviews but I can agree with the negative reviews I have just recently read and will add my negative below!! I’m writing this review on behalf of my parents, who are pensioners, after a recent visit from one of this company’s salesmen. He spent around two hours with them, using all the classic high-pressure sales tactics. The original quote for 3 windows and a front door was £18,000. Then it dropped to £16,000. Eventually, after calling his “manager” several times to negotiate, the salesman offered a “special discounted price” of £8,000. But this was for a very basic package, and definitely not like for like with what they currently have. The new quote was for windows with fewer openings and a plain PVC door and surround with no glass panels – just the cheap PVC panels. To get this heavily discounted price, my parents were told they’d need to agree to display a marketing board outside their home, have their installation photographed for the company’s social media, and sign a non-disclosure agreement (NDA) so they couldn’t discuss the final price with anyone. The whole experience left my parents feeling very distressed and taken advantage of. It honestly felt like they were being pressured into something. This kind of sales approach is completely unacceptable and preys on vulnerable people, especially the elderly. Be upfront with your pricing. Stop heavily inflating costs just to offer discounts that aren’t really deals. And most importantly, stop using pressure tactics to force people into making quick decisions. Shocking behaviour and you should be ashamed! No one deserves to feel like they’re being tricked in their own home.