KE
Kempinski Hotels
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Very disappointing experience. Stay away
Very disappointing experience with Kempinski hotel. We missed our reservation due to personal issues. We contacted the hotel and spoke to Arm who said it would be OK and we could rebook (lie). When we asked them to confirm, everything changed. The lie, the lack of compassion, the ability to find a compromise or willingness to help is something I haven’t seen before. Stay away.