Sküma Water
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Terrible customer service experience
Update: the CEO reached out to me with an apology and finally processed the refund. At least this was honored in the end. This company is the absolute worst. The team is chaotic at best, a scam at worst. I was one of the early backers for their product and made a pledge on Indiegogo in November 2021(!), I never received the product. After 2 years (!!!) of technical issues, launch delays and excuses, I decided I no longer wanted to wait around for their product. It was already available online by then for customers to buy, yet as a first-day backer, my case still was not sorted. So, in December 2023 their support offered a refund. Then the ghosting began. Didn't hear back. Checked in a couple months later, got nothing but apologies and promises to escalate the issue, only to be ghosted for months again. When i inquired again, same routine: apologies, escalating to other teams, nothing ever happened. At some point their CEO responded that I couldn't get a refund - although their team had clearly offered one and asked for my bank details? Again, someone from support responded with the same template about escalating the issue and it's been many months of silence again. This whole interaction has been dragging on since 2021! I never received anything but false promises and excuses. No product, no refund. The company is an absolute disaster and I treat this money as a write-off now as it doesn't seem like they'll ever honor the refund they promised me.