H10 Hotels
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No Customer Service
I want to begin by saying the hotel was very nice. The staff was amazing (bartenders, waiters, animation team) however guest relation and the management team needs to be retrained. My husband got hurt coming out of the pool the top step broke cutting his foot open. He had to be taken to the hospital and got 16 stitches (this was day 2 of our vacation) our vacation was ruined. When we returned from the hospital the hotels only concern was that we sign a waiver so that we could put a claim against them. Furthermore the employee lied Nelson from guest relations told me that the paper he wanted me to sign was so the hotel could pay the medical expenses. That was not the case I asked him for a copy of the document in English and he made me wait 30 minutes. The paper said that I would waive my rights. There was no reason to lie and try to trick me into signing the paper. I refused to sign anything and spoke to a mgr the next day and that was useless. The mgr told me 100 people went up the steps before my husband did and they didn't get hurt!!! I asked for my medical bills and I am having an atty look at the case. It's a shame because the hotel and the general staff is actually nice.