Handbag Clinic
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They destroyed my birkin and Chanel…
They destroyed my birkin and Chanel 2.55, then told me I had to pay them to fix it. Handed in a birkin and Chanel 2.55 2 years ago. They posted the bags back to me and I wasn’t satisfied, but haven’t been in London since, so couldn’t take them in to get fixed (I wasn’t about to post a birkin). Thought I’d take them in next time I’m in the country. I had the opportunity to take the bags in January 2026, but they told me I’m outside the warranty and that I need to pay to fix THEIR mistakes. Mistakes being: - Birkin logo completely destroyed. Hermes use gold foil. They’ve used GOLD GLITTERY PAINT and smudged the paint all over the logo (getting the direction of the accent in the è wrong) and the bag now looks like a fake - Chanel 2.55 was dyed black and the bag is unwearable because the dye gets on everything it touches No joke, they’ve ruined 2 of the most expensive bags on the market. Do not use them. They don’t know what they’re doing. And their customer service is even worse. I am speaking to a lawyer and will proceed with legal action. Response to Handbag Clinic comment below: - I understand that time has passed. I’ve explained I don’t live in the country and you still couldn’t help me. - If the restored logo on the birkin is up to your standard, then your standards are on the floor. The logo is covered in cheap, glittery, gold paint. Vastly different to the gold foil used by Hermes. As I said, the accent on the ‘È’ isn’t even going the right way. Funny how you’ve since shelved using that ‘technique’ (received too many complaints, no doubt) - As for the Chanel bag covering everything in black dye, you’re trying to pass this off as colour transfer. I’ve worked in the industry for 10 years. This isn’t colour transfer. You can’t TOUCH the 2.55 you dyed without getting black on your hands. Absolute disgrace of a service. You should be ashamed.