OFFICE
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Absolutely diabolical
Absolutely diabolical! I purchased something from them and the parcel was not there where they stated it was. I told them about this and they said in 10 working days I will receive a claims form. No claims form arrived and I have chased so many times now, 18 emails to be exact. They now say due to time passed it’s too late. They keep copying and pasting the same email to me. They don’t actually read my email or answer questions. Have asked for their complaints process and which ombudsman they reside under and they ignore the question. I wish to take matters further legally but without them providing information they should I have no idea how. Their customer service is inadequate and do not read emails to reply correctly. They state they sent a claims form, I provided evidence my inbox hasn’t received it but they won’t resend or show me they have sent it. Stay away from this scam company!!