Envato
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I recently encountered significant bad experience
I recently encountered significant issues with the Zaitors - Appointment System, Video/Audio Calling, E-prescription, Hospital CMS Laravel by ZainikTheme. From the start, the product presented fundamental installation problems that were not addressed adequately, which is surprising given how crucial seamless installation is for any software. Despite following the provided instructions, the system repeatedly failed to install correctly, which is a basic functionality that should be secured before any software is released to customers. What compounded this frustrating experience was the lack of effective customer support. Despite having purchased six of their products previously, this is the only one with glaring issues. Instead of providing a straightforward solution to what is clearly a defect in the product, their customer service repeatedly suggested paying for an extended license to receive support. This was particularly infuriating because my request was not about additional support but about the basic functionality of the system I had already paid for. Their suggestion felt sarcastic and dismissive, indicating a blatant disregard for customer satisfaction. Moreover, the manual workaround they provided involved complex steps that no regular user should have to follow, further demonstrating that they are aware of the product’s flaws but are unwilling or unable to fix them properly. This experience has significantly tarnished my view of ZainikTheme. Despite their other products being satisfactory, the issues with Zaitors and the dismissive attitude towards resolving these issues raise serious concerns about their commitment to quality and customer care. This ordeal has left me deeply dissatisfied and wary of recommending their products in the future. Additionally, it is troubling that Envato, the owner of the platform, appears to tolerate this behavior from their product creators. Envato's lack of intervention and support in addressing these legitimate customer concerns suggests a disregard for the quality and reliability of the products sold on their platform. Ignoring customer requests and allowing such issues to persist undermines trust in both the product creator and the platform itself. It's imperative for platforms like Envato to ensure that products meet basic standards of functionality and that customer issues are handled with the seriousness they deserve. this is what Bellie of envato answered when I asked to give me the correct purchase code because what they assigned to me is not matching... Hello, Regrettably, I'm unable to provide those details via email as they are considered sensitive information. However, you can access it by following these steps: Log into your Envato Market account. Hover your mouse over your username at the top of the screen. From the drop-down menu, select 'Downloads.' Next to the item for which you need the purchase code, click on 'Download.' Click on 'License certificate & purchase code,' which is available as a PDF or text file: I do see that you have access to a purchase code as it is included in the screenshots you shared. However, to gain a clearer understanding of your intentions regarding your item/license, could you please furnish additional information about your query? Would you be so kind as to elaborate on the specific action you are seeking to do? Are you in the process of reinstalling the item in the same end product? I will forward this matter to our help leadership for additional support as requested. Please note that the requested information may be still required. Billie Envato Market Support this is not real support from envato because after I explain what had happened still he doesnt listen to what I really ask for.