Rightmove
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Disorganization and lack of attention to emails sent
I am renting a place and the estate agency is using RightMove to complete referencing. My personal experience with them was very dissapointing. They were very disorganized and wouldn't pay attention to emails sent. I provided all documents requested very detailed yet they kept chasing me to provide things I have already sent... They also would say they didn't receive a response from my landlord when he had sent an email the day before... My landlord needed to call them to provide the time the email was sent for them to find it. They also did a report declaring the wrong amount of savings, which was weird because I provided all bank statements from all accounts, but somehow they just considered 1 of them on the report... I needed to chase them to fix it. They are quick to answer phone calls but seem to have issues in reading emails and interpreting documents. Just hope their incompetence does not affect my chances to get this place and move within the expected moving in date.