BI
Bitdefender
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A mess largely of my own making and…
A mess largely of my own making and caused by misunderstanding email addresses linked to accounts meant I had to reach out by email to Bitdefender. The answer was prompt, cheerful, helpful, polite and above all from a real human! I responded to a request for more information and the issue was swiftly resolved. The fact that this silver haired Bitdefender user had probably made some simple mistake or had failed to understand something was never apparent in the slightest in the replies; giving patronising advice is not their game; being genuinely helpful and human is.