Ciamillo Design, LLC
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Lekki8 defect Austria
Firstly I want to say thank you to Ted Ciamillo for his exceptional customer support! I was riding the Lekki8 brakes for about a year when I noticed some hairline fractures in the padholders. To be fair, I live in Austria and ride about 750000ft of elevation a year, so a lot of hard braking! I contacted Ted and sent him pictures of the problem. He answered shortly and offered to upgrade my brakes free of charge to the newer Lekki8 Ultras. After I had sent him the old pair of calipers it took a while for the new brakes to be shipped, that's why my review only is 4/5 stars. Although, due to the covid pandemic and my residence in Austria I can understand the fact that it took a bit longer. Throughout, communication with Ted has been pleasant and frequent and I can't identify with the one star reviews on this site whatsoever! I'd strongly recommend buying from Ciamillo if you're looking for reliable customer service and a(n) (extremely) light pair of calipers! :) All the best, Noah