Southwest Airlines
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If there were negative stars they would get 5
Long story short, mechanical issues, bad decisions, bad customer service and then a bad policy that ties the employees hands from doing the right thing. The broke their contract by failing to get us where we were going in time for our cruise. Their failure cost us over a thousand dollars, plus lost time on a cruise we paid for, stress, aggravation and disappointment. Their failure to offer any kind of refund, even in vouchers (our last choice), shows that the bottom line is more important than the customer. Ironic for a company that supposedly runs on heart