Sharon

Jun 23, 2022

Horrible lack of communication, didn't deliver product

I ordered a Sunmix 20 spiral mixer back in January but never received a shipping notification. After two weeks of trying to reach someone by phone and email, they finally let me know the unit was backordered to April and offered an alternative, which I didn't want. I opted to wait until April and was assured it would arrive before May. Late April, no word so I emailed them again on a weekly basis and they strung me along with vague statements that the order was "in process". Finally after a month of this, opened a dispute with my payment processor in late May and they're giving them until mid July to respond. No response from Restaurantstock. Meanwhile, instead of doing the right thing and refunding me, I have to wait for the dispute to resolve in order to get my money back. Update: They issued me a refund check and it cleared. Long story short, if you get something they happen to already have in hand, you might have a good experience. If you get something that they don't have in stock (which their website does not indicate), you're in for trouble and should pursue a refund right away.