The Classy Home
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WARNING the Fabric s Blackening after 1 year
I purchased the Ashely Donlen white Sofa Sleeper and matching loveseat. I bought them in white faux leather, which is what I previously had for almost 8 years. After 1 year, I started noticing a blackish discoloring in various areas. I tried to clean it, but it's not cleanable. I was sick for about 6 weeks and was forced to work from the couch I placed a white cotton sheet where I sat. When I was better, I was mortified to find, the seat cushion was not only blackened but the material changed to a plastic texture and started to rip. I also noticed the blackened color was worsening on both couches. I live alone and many of the areas that are blackening are not exposed or ever touched. I bought the 5-year warranty and was positive because of the severity there would be no issues. Well, Classy Home said I missed the deadline for them to assist, and advised me to contact the warranty company "Uniters". Uniters denied my claim as they are claiming discoloration is not covered. This is a blatant scam. They advertise stains and damages are covered. I saved my money to purchase these and utilized a $500 gift from my grandmother who has now passed. This is not acceptable in any way. I am going to attempt to file a new claim to see if the ripped cushion will at least be covered. It's all very upsetting. Classy Home should not be selling clearly defective furniture and then not provide any resolution is unacceptable. I’d very much advise to not buy from this company. I avoided my review, in hopes to a solution, but none has been given. My review has been shared with them.