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Travelocity
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Kudos to travelocity for fixing a screwup they weren't even responsible for
Due to a screwup by the group tour company, I was double-booked at a hotel in Arusha, Tanzania. One booking was through the tour company, and the other by myself through travelocity. As a result, the hotel wanted to charge me $190 for a room I'd already paid for. I called travelocity's toll-free number and explained the situation. They in turn called the hotel and presto, all was taken care of. Kudos to travelocity for fixing a screwup they weren't even responsible for..