Coastal Moving Services
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I had no idea they were a broker firm…
I had no idea they were a broker out of Florida Palm Beach firm for movers. They sold the job to a company called Loadran out of Colorado. When Michael picked up the phone he sounded so nice.....but all that glitters is not gold!!!! Was moving a small apartment from Denver to Orlando was given a quote of $2245 ok I agreed to that. Was told by Michael there would be boxes available for $10.00 extra if needed, so I didn't not feel there was a need for us to go crazy looking for boxes. He said everything would be good to go and could haul up to 30 boxes. Well the big day came the company LoadRams 1 star also if that shows up. No habla English!!! Now I'm in Florida my son is in Denver they said "no way can we move this for that much money 😮 we need another $1200 I flipped they said Coastal will take off $200 and Load Rams take off $200 I would owe $800 more, what could I do so I paid the extra $800. They had no boxes!!!! And didn't take everything. 🤬🤬. So much stuff was left behind I was heartbroken. NO ONE cares!!! So my son had to actually give stuff away. And put in the trash. I'm sick. So now I have no idea of what is even coming home to Florida today is 7/28/25. On Friday 7/25/25 I received an email of balance due of another $987.86, on Sunday I received a call from the mover guy Chris arrogant as the rest of them says you owe $3100 I said "no I don't I owe $987.86" he says "straighten it out with Coastal" called right away James answers he sucked horrible customer service. Passing it on and on and on, I get no where. I start again calling first thing Monday morning 8/28/2025 talked to Jay, Tatiana, Ryan, all sucked to start off the day. Got no where again. Now I'm not sure if the delivery is coming Monday evening or Tuesday morning and still no confirmation that they have straightened the money situation out. Aden was good finally someone good he confirmed the price and said he would contact the moving company, a while later I called Chris he said " no one has gotten in touch" by this point since the first time I called i have spoke with Michael, Eric, Danny, Ryan, Larry, Rachael, James, Aden, Jay and Tatiana I think the whole customer service team which all sucked was horrible. Now it is Monday 7/28/2025 5:18 PM was just on hold for 40 minutes with Rachel where she at least is trying. She says I'm going to have to call u back I can't get any answers. All I can say is stay away for your own sanity stay away