Travelocity
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Zero stars if I could...
Used Travelocity only because a friend recommended them to me. Will NEVER use again. Bought two flights with them. Needed to cancel and hoped to get a voucher. Ended up calling and talking to three separate travel agents over the course of about three months. Here's what happened: Life happens, needed to cancel flights. Called Travelocity agent. Told me I would get vouchers for both flights. A month later, I call Travelocity again, hoping to redeem my vouchers. They tell me first agent was wrong! I don't get vouchers. After speaking with manager, they decide to give me the vouchers since first travel agent misinformed me, but the voucher would only be for one flight. I decide not to use the voucher at this time and they make notes in my file that I get a voucher! Call third agent about two months later. She informs me that agents one, two, and their manager were all wrong! And that she can't give me a voucher. I ask for her manager. She has me on hold for 30 minutes and then tells me her manager will call me back within an hour. I NEVER received a call back. Travelocity is TERRIBLE. Never buy tickets from a 'middle-man' like them. Buy directly from the airlines themselves. I would leave zero stars if I could. Awful company.