Novo Shoes
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Pretty shoes, Bad service
Well, it appears people are still hiring incompetent people to work in retail so I guess this series will just keep going...... Today in the firing line, Novo shoes, Eastland, Vic. It's a good thing that they have pretty shoes otherwise I wouldn't even touch it with a ten foot pole let alone give them my money. As I entered the store I was greeted by.... oh that's right, nothing. Not a hello, not a smile, not even a passing nod. Just a confirmation that this woman could not give a rats if I was in her store or not. Good to know. It's also important to note, the entire store is probably the size of maybe a largish public bathroom and being quite a sizeable and distinct looking woman I'm sure she definitely saw me. As I browsed, with no acknowledgement, it became apparent I was now the only customer in the store. I approached the counter to ask for my shoes. I said, may I ask you for some sizes when you're ready? She then continues for at least two minutes, WHILE IM STANDING THERE LOOKING AT HER, to put shoes back into boxes, and rearrange her counter. Clearly.... she's never worked on commission and frankly couldn't give a rats if I bought something or not, and everyone that works in retail knows, if someone tells you "when you're ready" or "take your time" - they don't mean it, hurry tf up. After the wait... I then request a size 10 in the BRIGHT GREEN PUMPS. Her reply was, ..... wait what? I literally had to lead her, to what was probably the MOST distinctive pair of shoes(dur) in the entire store. When I asked for a size ten, she replied...... then don't come in tan. Fdhfkgnvjihisysjfm!!!!! Look at this point I'm seriously fuming already. And this beauty school dropout has just suggested that I DONT want the best coloured shoes in the store? OMG, I'm so done. This story could honestly go for like a novel, but it all comes to a head at me reciting my email to her when I went to buy something, and her not being able to spell LAURA, and my email apparently has 2 @ signs in it.... 🤦♀️🤦♀️🤦♀️ I actually did end up purchasing from here, but those shoes sold themselves, not the sales assistant. This is not the only occasion I have been ignored or given horrible service in this store either. Do better Novo. Your shoes deserve it. THEY'RE SO PRETTY 👠