HML Group
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Concerning
I contacted HML on 3rd August to confirm I was willing to pay my arrears in full (excluding unfair extras). Instead of working with me, HML passed the account to Property Debt Collection Ltd just five days later, on 8th August. Neither HML nor Property Debt Collection Ltd offered any assistance or understanding despite the fact I had already tried to resolve the matter directly. HML’s demand included a £96 “arrears fee”, and the debt agency then tried to add a further £276 “collection fee” on top almost as much as the arrears themselves. In my experience, this shows a heavy-handed and unsympathetic approach, with unnecessary escalation and unreasonable charges.